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Why is my vialogue taking so long to process?

It should take no longer than 5 minutes to upload, depending on site traffic and size of your video. If it takes longer than this, an error may have occurred. Check to make sure that the file size is under 1GB and that the video is in supported format (.mov, .flv, .mp4, .mpeg, .avi). You may also want to check your original file to make sure it isn't damaged.

If everything looks okay, try re-uploading after waiting a few minutes from the time of your original upload. If the problem persists, please contact us and we will figure out what's going on.

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